News

Voipfone Package Builder Puts VoIP Customers in Full Control of their Telephone Service and Saves Money (10/6/2005)

Voipfone, the expanding London-based internet telephone provider of Voice over Internet Protocol (VoIP) services, today announces the launch of its Package Builder facility which allows customers to select the precise bundle of features they desire for their telephony usage.

Aimed at home and business users, Voipfone's Package Builder gives the customer full control of what they want to include in their service bundle. Until now, VoIP customers have been encouraged to buy a bundle of services compiled in advance by their telephone provider, regardless of whether it suits their individual needs.

With the release of Package Builder, all Voipfone's existing customers will automatically be transferred from their current package and, as a result, they will save between 10% and 40% of their monthly charges. Meanwhile, new customers will no longer pay a setup fee, meaning they save between £9.99 and £59.99 and will benefit immediately from the new lower prices and increased functionality.

As an added advantage, calls to the international destinations included in each of the call options now work out at less that 1p/min, regardless of the time of day or destination, which gives a saving of at least 28% and as much as 52% on Voipfone's already low international call prices. Countries included in the deal are Western Europe, North and South America, Australia, China, Hong Kong, Singapore, and Taiwan, Poland and Czech Republic.

And, of course, all options allow calling to every ordinary telephone in the world, at Voipfone's extremely low prices. Customers also benefit from making considerably cheaper calls from their ordinary mobile phone using the new Free Access Mobile Call Back service.

With Package Builder, Voipfone customers benefit from a comprehensive range of free features and services, including: Voicemail and Voicemail Email Alert, Incoming Telephone Number, Caller ID, Call Transfer, Call Hold, Call Divert, 1471, 123, Call Waiting, Software Telephone, unlimited Internet Calls, 3-Way Calls, unlimited Video Calls, Voipfone Setup Wizard, multiple lines and technical support.

Colin Duffy, CEO of Inet Telecoms Ltd (Voipfone), comments: "The needs of VoIP customers vary widely because their lives and businesses are all different. But, previously, there hasn't been a package on the market to suit everyone. Many providers try to lock customers into calling plans that have features they don't need. Sometimes, these involve expensive 'optional extras'; other times, customers are trapped into paying for more than they can use. Frequently, they have to sign up for inflexible contracts with hidden cancellation costs. In effect, theyâre getting what the provider wants to sell them ö not what they want to buy."

He adds: "Our Package Builder turns this situation on its head by letting customers compile the bundle of services that suits them, not us. They only pay for what they need to use and we give them an unprecedented range of choice. This level of personal tailoring hasn't been seen on the VoIP market before."

Voipfone offers more features than its competitors and all elements of Voipfone's Package Builder offer are competitively priced, so the customer obtains the best possible deal. Customers can add and remove features at any time, without penalty, as their business evolves and changes.

www.voipfone.co.uk