News

LightFrog Launches Breakthrough Remote Home Tech Management Service Focused on Full Breadth of Personal Technology (18/3/2005)

Offers complete solutions to help consumers install, integrate, secure, maintain and upgrade all in-home technology product brands and platforms. Provides solutions remotely using advanced automated monitoring and diagnostic tools to eliminate problems and visits by technicians

Addressing the rapid growth - and increasing complexity - of personal technology products in the home, LightFrog today launched a breakthrough tech management service that goes beyond options currently available to consumers, with complete remote support capabilities that focus on the full breadth of in-home technology.

LightFrog provides solutions for all areas of personal technology, including integrating today's most popular devices - iPods, MP3 players, digital cameras and other peripherals, with personal computers, wireless networks and other in-home technology. LightFrog addresses the complete life-cycle of consumers' technology products, providing consultation on initial installation and set-up, services for ongoing management and maintenance - including network and data protection, and advice on integrating and upgrading technology.

Using advanced automation tools to monitor, diagnose and solve problems remotely, LightFrog eliminates time-consuming and costly home repair visits by technicians.

"LightFrog is for people who depend on a range of in-home technology but are too busy or unable to handle all the installation, management and support," said Michael Wexler, founder and co-president, LightFrog. "LightFrog is an entirely new approach to personal technology support that helps people fully utilize and enjoy their in-home technology."

Complete remote support

Using screen sharing, remote management and other technologies, LightFrog technical advisors provide services remotely seven days a week, closely monitoring and diagnosing in-home technology to prevent problems from happening, and quickly delivering solutions that keep in-home technology and home networks running smoothly.

When customers contact LightFrog online or using the phone, technical advisors - all of whom are US-based - are able to immediately access an updated customer history and other reports, detailing customer activity and solutions to date as well as usage and performance data. With this information, advisors can help to quickly identify and provide appropriate solutions, and either work with customers to guide them through solutions or handle it for them.

Full range of services

LightFrog offers a full range of solutions for the consumer, including:

-- Set-up and training - helps consumers install new devices and provides basic product training

-- Management and maintenance - protects systems against viruses; provides data storage and back up, including safeguarding digital photographs, music, financial records and other important files and delivers and installs software and other updates

-- Expansion and upgrades - provides enhancements for current software and equipment and delivers value-added services based on consumer preferences and usage patterns

LightFrog provides solutions through a range of convenient options, including single help-sessions, subscription-based service and other training and service arrangements.

"More and more of us are using technology for everything - from paying bills and filling prescriptions, to communicating with colleagues and friends, to enjoying music and other entertainment," said Wexler. "LightFrog provides consistent, ongoing monitoring and support so that customers can feel confident that technology in their homes is functioning well and reliably."

www.lightfrog.com