News

Universal Electronics Announces Active Support, Highly Experienced Global Customer Support Services (31/1/2005)

Universal Electronics BV (UEBV), the European headquarters of wireless technology developer Universal Electronics Inc. (NASDAQ: UEIC), announces the commercialization of it's customer support services company Active Support. Active Support will cater to companies/institutions who do not wish to invest in their own support activities. Active Support is a highly experienced global customer interaction organization that provides value added end-user level support in a very efficient and effective manner by using smart systems and meaningful feedback.

Universal Electronics BV has operated a pan-European contact center in its Netherlands' facility since 1992. As this type of centralized customer support was almost unknown in Europe at that time, Active Support has more experience in this field than other (outsourced) contact centers. Active Support provides services via in- and outbound telephony, via e-mail, one-on-one chat, fax and postal mail plus self-help service via telephone and the Internet. As a follow up, Active Support also provides comprehensive fulfillment services.

Active Support's operations boast a number of unique characteristics that allow providing high quality services at competitive rates. "Our objective is to provide high value-added, user-level support for technical consumer products and services", said Paul Bennett, Managing Director of Universal Electronics BV. "Active Support can handle contacts from all over world. Active Support employs agents that speak the client's language on a native level. Our locations are strategically located to provide an ample supply of multi-lingual, well-educated and flexible labor. We employ the latest in technology to achieve an optimum level of effectiveness and efficiency".

"Our philosophy is that customers are the most valuable source of feedback". Active Support captures each client interaction to provide a concise analysis of enhancement opportunities. Customers benefit from improved products and services; you benefit from increased market share, higher customer satisfaction and reduced support cost.

Universal Electronics' Active Support provides outsourced customer interaction management services via traditional and electronic means. A pioneer in innovative global contact processing, Active Support's experience offers world-class solutions using smart systems for efficient processes. From customer acquisition, through fulfillment & support to retention, Active Support manages your customer lifecycle for optimum returns.

www.ueactivesupport.com